Image Consulting

STRATEGIC IMAGE MANAGEMENT COURSECharissa Image Consultant
(men and women)

Outcomes:

  • To act professionally when dealing with corporate
  • customers
  • Be aware and fully conversant on how to enhance
  • importance of the “15-second Principal” (Importance
  • of first impressions)
  • Learn how to “Power Dress”
  • Business/corporate dress code
  • “Image from the Inside Out”
  • Apply self confidence in your Business Interactions
  • How to use correct Business Etiquette
  • Become aware of cultural differences
  • The importance of nonverbal communication
  • Use of personal code of ethics, values and morals in
  • providing good service
  • How to empower and motivate ourselves

Expected Benefits

  • Increase client impact
  • Project more credibility and authority
  • Increase personal power
  • A winning self image
  • Greater self confidence
  • Comfortable in business / social settings

INTRODUCTION TO IMAGE

  • Introductions and course overview
  • Icebreakers
  • The power of image (how we come across)
  • The “15-second Principal”
  • Meeting the expectations of clients and corporate colleagues
  • Businesses wear for corporate environment
  • Psychology of colour
  • Grooming, skin care, hair and nails
  • Communication, voice projection, interpersonal skills (eye contact, listening skills and proximity) o Non-verbal communication, gestures, handshakes, facial expression
  • Presenting yourself in a diverse market
  • Managing perceptions by means of optimising initial impressions
  • Optimising impressions, non-verbally, vocally and attitudinally
  • Interpreting and applying the categories of dress (business, formal, semi-formal and informal)
  • Selecting and capitalising on colour
  • Understanding and applying appropriate proportion
  • Utilising appropriate styles
  • Generating an awareness of current trends and how to incorporate these in the business environment
  • Planning a wardrobe that work


IMAGE INSIDE & OUT 

  • Change their negative thought processes about themselves
  • Self empowerment (how we disempower ourselves and how to change it)
  • Experience the connection between external impressions and internal expressions
  • Optimise strengths and reduce weaknesses
  • Rediscover themselves through self-awareness, self-empowerment, confidence building

BUILDING CUSTOMER RELATIONSHIPS

  • Communication, voice projection, interpersonal skills ( eye contact, listen skills and proximity)
  • Non-verbal communication, gestures, handshakes, facial expressions
  • Professionalism, code of ethics, values, morals
  • Presenting yourself in a diverse market
  • Being aware of cultural issues
  • Business etiquette (hand shakes, cell phones, when to sit, take jacket off, etc)
  • Learning how to put the customer first and make them feel special


ROLE-PLAY VIDEO FEEDBACK, CLOSURE, EVALUATION

Role plays to practice new skills learnt with video feedback.

Participants practice simulated role-plays that are relevant to their work context, to practice and incorporate the new skills they have learnt and to try and apply it in a safe environment. They also have to incorporate the new image management skills that they have learnt. This is videoed and feedback is given in a positive, constructive manner.

Video feedback will include assessment of dress code, colour analysis, as well as business etiquette skills.

IMAGE CONSULTING 2 DAY WORKSHOP
(Can be adapted to a 1 Day Workshop depending on clients needs)

DAY 1 DAY 2
oIntroduction to Image
oImage inside and out
oBuilding Customer Relationships
oRole-Play Video Feedback
oClosure and Evaluation