This workshop teaches how to use emotional intelligence in handling performance problems. Most seminars only talk about general principles. This workshop shows you, simply, what steps to follow, with practice and feedback. (If necessary, this course can be facilitated with a labour attorney)
WINNING COMBINATION – winning conflict handling techniques and tips from a practicing psychologist combined with practical steps for fairly handling poor work performance from a hands-on labour lawyer
YOUR EQ ANALYSED – have your “skill at regulating your own and others’ feelings to guide thought and action” analysed by an internationally accredited psychologist.
PRACTICAL INSIGHT – into your style of communication and conflict handling, at work and home
REALISTIC PRACTICES – in a non-threatening simulated work environment handling typical excuses offered by staff confronted with their own incompetence, with professional personal feedback.
PRACTICAL AND FAIR STEPS – practical, easy-to-use steps which are Labour Law and Good Practice Code compliant for improving performance, or dismissing staff for incompetence.
HIGH PARTICIPATION – maximum 20 participants ensures maximum interaction, participation and feedback.
FLEXIBLE TIMING – a choice of two workshops. Each is 2 non-consecutive days so you have time for your job in between, to apply what you´ve learnt on day and bring your problems to day 2 for personal help.
Questions answered include:
- What is emotional intelligence?
- Why is it important?
- What is my personal EQ?
- What is my natural conflict handling style?
- How should I best confront an incompetent employee?
- What is fairness?
- What is the difference between formal and informal procedures?
- What is the difference between counseling and warning?
- What factors combine to create a good performance?
Typical excuses for incompetence in the work place will be dealt with.
Target population: Supervisors and managers
Construction and Building Environment
Two Day EQ Training Course
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