Emotional Intelligence (EQ)

Effective communication depends very strongly on Emotional Intelligence, self-control, the ability to know your own strengths and challenges, persistence and flexibility and managing your own and others emotions are crucial personal competencies required for effective leadership.

Understanding and inspiring others, the need to be of service as well as an ability to influence  with integrity, contain some of the crucial social competencies of effective leadership.

In short – effective leadership depends on Emotional Intelligence. Other EQ competencies include self-awareness, loss of impulse control, motivation, mood, empathy, stress management, emotional honesty and many more. (17 in total)


  • Changing negative thought patterns
  • Learning to listen to our own self-talk
  • Becoming aware of the power of the mind
  • Claiming back our personal power and taking responsibility
  • Incorporating motivational theories – how to motivate others and ourselves


  • Distinguishing between assertiveness, aggression and passiveness
  • Incorporating the voice and body language of assertive people
  • Exploring a six-step framework for behaving assertively
  • Clarifying your own values, objectives and goals
  • Expressing yourself honestly and directly


  • Applying appropriate voice control
  • Using effective non-verbal communication – eye contact, gestures, body language
  • Listening actively
  • Employing effective turn-taking and topic control
  • Communicating needs; Communicating Assertively and for conflict resolution
  • Encouraging Integrity, values and ethical code


  • Understanding the nature of stress
  • Listening to your body communicating to you
  • Preventing and managing stress – specific techniques
  • Balancing career and personal life
  • Recognising & preventing the symptoms of burnout and managing stages after burnout